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The Minute Taker’s Workshop
$449.00Youll begin this course by learning what a minute-taker does and what skills they should have. Then, youll learn about different styles of minutes, what to record, how to prepare minutes, and how to keep a minute book. -
Workplace Ergonomics: Injury Prevention Through Ergonomics
$449.00In this course, you will learn how to identify, assess, and resolve ergonomic issues. You will also learn about basic ergonomic principles for sitting, standing, lifting, transporting items, and using tools. Ergonomic environments and workstations will also be covered. -
Meeting Management: The Art of Making Meetings Work
$449.00In this course, you will learn how to prepare for meetings, develop agendas, lead a meeting, differentiate between process and content, use facilitation skills in a meeting, and manage difficult participants. -
Business Ethics for the Office
$449.00In this course, you will learn what the terms ethics, morals, and values mean. Then, you will learn about several different ethical frameworks, including Kohlbergs six stages, philosophical approaches, personal values, and codes of ethics. You will also learn how to avoid ethical dilemmas, make ethical decisions, handle common ethical dilemmas, and recover from mistakes. -
Critical Elements of Customer Service
$449.00This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon. -
Crisis Management
$449.00To begin this course, you will learn how to put the right people in place with a crisis management team and appropriate training. Then, you will learn how to identify and assess crisis risks, develop a response process, and gather appropriate resources. You will also learn how to respond to, document, and investigate crises; establish an emergency operations center; create a continuity plan; and recover from a crisis. -
Onboarding: The Essential Rules for a Successful Onboarding Program
$449.00This course will explore the benefits of onboarding, show you how to design an onboarding framework, give you ways to customize the program for different audiences (including managers and executives), and demonstrate how to measure results from the program. -
Employee Dispute Resolution: Mediation through Peer Review
$449.00In this course, you will learn about the peer review process, which includes a statement being filed, gathering evidence, creating the peer review panel, conducting the peer review hearing, and making a decision. -
Public Speaking: Speaking Under Pressure
$449.00This course will take you through preparing an effective presentation. Topics include planning your speech, identifying your audience, connecting with the listener, developing key themes and sentences, structuring your ideas, and managing nervousness and body language. Youll focus on short responses and learn ways to expand a basic presentation.
CONTACT US
Main CampusPierre Road Connector
Chaguanas
Tel: 1-868-625-5030
Email: info@costaatt.edu.tt
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